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The peer review process, when properly carried out, protects patients, clinicians, and the organization as a whole. Risk management in healthcare requires physician involvement. Further, using data to spot trends and patterns, patient experience professionals can take action that proactively addresses the issues driving complaints. Patient experience professionals can enter, track, and aggregate complaint and grievance data through easy-to-use tools that save time, ensure accuracy, streamline communication, and trigger actions that leads to lasting change. Understanding the reasons for and causes of patient complaints helps hospitals and health systems respond in a meaningful and timely manner.

And as an incident report progresses, the employee who initially reported an event can receive automated updates, thus making them feel more involved in organizational change. Offloading administrative tasks to a risk management system not only helps reduce human error that can lead to medical error, but also allows employees from across the organization to return their focus to their most important priority: patient care.įinally, flexible reporting from any location and any device-a web browser, secure portal on an organization’s intranet, or mobile phone-further improves reporting. Healthcare risk management software with built-in workflow tools and automation can also alleviate some of the administrative burden of patient safety event reporting. Integrated data tools-such as data surveillance, patient safety event reporting, and enterprise-wide near miss/unsafe condition reporting-that contain simplified forms with clear instructions make data collection efficient and straightforward. This starts with having the technology to efficiently report them. To effectively address adverse events and near misses, hospital risk managers need an informed understanding of what constitutes such incidents. With the right reporting and workflow tools, integrated healthcare risk management software eliminates human error and allows clinicians to work in lockstep to provide better patient care. This includes process errors, planning errors, and failures to act. Medical error is the third-leading cause of death in the United States.